Terms of Sale

1. Seller

Products are sold by Pinoypreneur Trading FZC LLC (trade licence: 4430195.01), located at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Service contact: info@indomarketuae.com and +971 50 521 2881.

2. Ordering and contract formation

When you submit an order, you make a request to buy the listed products in the stated quantities using the supplied address and payment method. A success page or order number confirms receipt by the system, but does not always confirm stock.

The sales contract is formed when we confirm the order and availability through an order status, WhatsApp, email, invoice, or fulfilment action. We may request clarification before confirmation.

3. Products and availability

All orders are subject to stock. If an item is unavailable, we may offer a comparable substitute, reduce the quantity, remove the item, or cancel the relevant part after informing you. We will not substitute a different product without your approval.

Product images are illustrative. Pack size, label design, country of manufacture, or formulation may change through the supply chain. Known material differences will be communicated before fulfilment where practical.

4. Prices, charges, and tax

Prices are shown in AED. Delivery and other applicable charges are displayed before the order is submitted or confirmed. Tax is handled according to the seller’s tax status and UAE law.

If an obvious pricing error occurs, we will contact you to confirm the correct price or cancel the affected item. We will not charge a higher price without approval.

5. Payment

Available methods appear at checkout or are communicated by the store team. You confirm that you are authorised to use the selected method and that the information is accurate.

Bank-transfer orders may await cleared-fund verification. Payment on delivery becomes due when the goods are handed over. Third-party payment services may have separate terms.

6. Delivery

We deliver to serviceable UAE addresses. You must provide an accurate address, WhatsApp number, location instructions, and an available recipient.

Time estimates are not absolute guarantees. Weather, building access, traffic, security checks, public holidays, courier disruption, or circumstances outside reasonable control may cause delay. We will provide reasonable updates when aware of a material delay.

Risk of loss or damage passes on delivery to you or your nominated recipient, unless applicable law provides otherwise. Inspect the goods promptly.

7. Cancellation and changes

Contact us promptly to cancel or amend an order. We will try to assist before preparation or courier handover. Once processing starts, cancellation may be unavailable for perishables, customised orders, or dispatched goods.

We may cancel for unavailable stock, unverifiable delivery information, suspected fraud, payment failure, system error, legal restriction, or circumstances outside reasonable control. Amounts received for cancelled items will be refunded.

8. Returns, defects, and refunds

Returns, defects, incorrect items, perishables, and warranties are handled under the Warranty, Returns & Refund Policy, which forms part of the sales contract.

9. Promotions, vouchers, and loyalty points

Promotions may have a period, stock, minimum spend, territory, product, or usage limit. Vouchers and points are not cash unless expressly stated. Benefits obtained through system error, sham orders, returns, or abuse may be reversed fairly and lawfully.

10. Customer responsibilities

You must provide accurate information, ensure a recipient is available, follow storage and safety instructions, and avoid unlawful resale. Food should be stored as directed on the label after delivery.

11. Consumer rights and complaints

Nothing in these terms limits mandatory UAE consumer rights. Contact us first at info@indomarketuae.com or +971 50 521 2881. If unresolved, you may use the consumer-complaint channels provided by the relevant authority.

12. Law and jurisdiction

Sales are governed by the laws of the United Arab Emirates. Competent UAE courts or authorities will handle disputes under applicable jurisdiction rules and mandatory consumer protections.