Warranty, Returns & Refund Policy

1. Seller and scope

Pinoypreneur Trading FZC LLC (trade licence: 4430195.01) operates IndoMarket UAE and supplies everyday products to customers in the UAE.

This policy applies to goods purchased through the website, manual invoices, or our official sales channels. Where a manufacturer or distributor warranty is provided, it applies alongside mandatory consumer rights.

2. Defective, damaged, expired, missing, or incorrect goods

Contact us as soon as reasonably possible if an item arrives damaged, leaking, defective, expired on delivery, short in quantity, or different from your order.

Provide the order number, product name, a description, and relevant photos or video. For fresh, chilled, frozen, or rapidly perishable goods, reporting within 24 hours of delivery helps us investigate storage and delivery conditions. This operational reporting window does not waive rights that cannot lawfully be excluded.

• Where we are responsible, the remedy may be replacement, repair where relevant, store credit, or refund.
• Potentially unsafe goods may need to remain unused and retained for inspection or recall instructions.
• Collection or replacement-delivery costs for a valid claim will be handled in line with applicable legal obligations and the agreed remedy.

3. Food and perishable goods

For food-safety, quality, and hygiene reasons, food, beverages, chilled/frozen goods, fresh items, and opened goods are generally not returnable merely because of a change of mind or taste preference.

This does not apply where the goods are defective, unsafe, damaged before delivery, incorrectly supplied, or materially inconsistent with the description at purchase.

4. Non-food change-of-mind returns

For unopened, unused, complete, and resalable non-food goods, we may consider a return within 7 days of delivery. Approval is case-specific and does not reduce rights relating to defective goods.

• Excluded items may include opened personal/hygiene goods, customised or special-order products, properly disclosed clearance/final-sale goods, gift cards, and goods damaged by customer use or storage.
• Original delivery charges and change-of-mind return costs may be non-refundable unless the law requires otherwise.

5. Manufacturer or distributor warranty

Where a product carries a stated manufacturer or distributor warranty, its duration and scope follow the warranty document. We will reasonably assist with routing the claim where required.

Any condition that invalidates a warranty should be clearly disclosed before purchase. Lawful exclusions commonly relate to misuse, unauthorised modification, accidental damage, improper storage, or normal wear.

6. Claim process

1. Contact us by WhatsApp, phone, or email with the order number and evidence.
2. We review the information, request additional details where necessary, and explain whether the item should be retained, returned, or safely discarded.
3. Once approved, we confirm the remedy and expected timing.
4. Refunds are issued to the original payment method where practical, or another agreed and verifiable method.

7. Reasonable exclusions

A claim may be declined where damage arose after delivery through misuse, unsuitable storage, temperature exposure, negligence, use contrary to instructions, or inaccurate claim information. No exclusion applies where it would conflict with mandatory consumer rights.

8. Contact and complaints

Send claims to info@indomarketuae.com · +971 50 521 2881 · Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. We will first try to resolve the issue directly. Customers may also use the consumer-complaint channels made available by the UAE or Dubai authorities.